Terms and Conditions
Terms & Conditions
About Us MultibondSolutions.co.uk is owned and operated by Multibond Solutions Limited. We, Multibond Solutions Limited, are always trying to improve on our customer satisfaction. If you have any suggestions or
comments, please email us using the link on the Contact Us page.
Our Contact Details:
Multibond Solutions Limited
Unit 34 Enterprise City
Green Lane Industrial Estate
Spennymoor DL16 6JF, UK
Telephone: 01388 420 200
Fax: 01388 420 480
Email: shop @ multibondsolutions.co.uk
Prices The prices of the products listed in the Multibond Solutions Catalogue are current at the date of dispatch of the ordered products. All prices exclude VAT, which Multibond Solutions will add at the rate applicable at the date of order dispatch. Multibond Solutions reserves the right to change prices without prior notice at any time.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on Checkout’ and you will be asked for a few details that we need to be able to complete the order. We accept card payment in the form of Visa and MasterCard. We do not charge for any item until it is ready to ship. You may send your credit card information by phone, fax, email or post. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling For orders under £50, a carriage charge of £8 is applied for mainland England & Wales purchases. Orders to the Highlands Scotland are £20, Offshore Scotland are £25, and Northern Ireland are £20. In certain cases, deliveries to the Highlands & Offshore of Scotland, and Northern Ireland may incur extra shipping costs. If such a situation arises, we will call you as we process the order in order to
Delivery Schedule we process your order immediately. We normally dispatch your order in 3 business days.
Back Orders if your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would not rather wait.
Tax Charges For orders made in the UK, 20% VAT is added.
Credit Card Security When an order is placed on our website, you will be directed to our payment provider, SagePay. The connection to SagePay is 128-bit encrypted.
Guarantee We guarantee that the products supplied will meet the technical specifications contained within the manufacturers technical datasheets. Any additional technical assistance that you require will be dealt with our technical department. Please contact us using the Contact Us page with any application query.
Reaching Us If you need to reach us, please email us by using the link on the store page, alternatively, you can call on 01388 420 200 (internationally +44 1388 420 200) or fax us on 01388 420 480 or write to us at Unit 34 Enterprise City, Green Lane Industrial Estate, Spennymoor, DL16 6JF, UK
order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm