Terms and Conditions

MultibondSolutions.co.uk is owned and operated by Multibond Solutions Limited. We, Multibond Solutions Limited, are always trying to improve our customer satisfaction. If you have any suggestions or comments, please email us using the link on the Contact Us page.

Our Contact Details:

Multibond Solutions Limited

Unit 10 Enterprise City

Meadowfield Avenue

Spennymoor DL16 6JF, UK

Telephone: 01388 420 200

Email: shop@multibondsolutions.co.uk


Prices 

The prices of the products listed in the Multibond Solutions Catalogue are current at the date of dispatch of the ordered products. All prices exclude VAT, which Multibond Solutions will add at the rate applicable at the date of order dispatch. Multibond Solutions reserves the right to change prices without prior notice at any time.


Making A Purchase 

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on Checkout’ and you will be asked for a few details that we need to be able to complete the order. We accept card payment in the form of Visa and MasterCard. We do not charge for any item until it is ready to ship. You may send your credit card information by phone, fax, email or post.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


Shipping And Handling 

For orders under £75 Net, a carriage charge of £10 is applied for mainland England & Wales purchases. However, all requested timed services will incur a fixed delivery rate for the first 20kg of stock, with additional charges applied for every kg thereafter. For orders to the highlands Scotland, Offshore Scotland and Northern Ireland, please contact our customer service team for a price and lead time for delivery of the stock.


Delivery Schedule 

All stock items are despatched the same day providing the order is received before the cut off time stated at the top of the homepage.


Back Orders 

If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would not rather wait.


Tax Charges 

For orders made in the UK, 20% VAT is added.


Credit Card Security 

When an order is placed on our website, you will be directed to our payment provider, SagePay. The connection to SagePay is 128-bit encrypted.


Guarantee 

We guarantee that the products supplied will meet the technical specifications contained within the manufacturers technical datasheets. Any additional technical assistance that you require will be dealt with our technical department. Please contact us using the Contact Us page with any application query.


Reaching Us 

If you need to reach us, please email us by using the link on the store page, alternatively, you can call on 01388 420 200 (internationally +44 1388 420 200) or write to us at Unit 10 Enterprise City, Meadowfield Avenue, Spennymoor, DL16 6JF, UK


Privacy Policy 

Multibond Solutions do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. They are also used after you have logged on as part of that process. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.


Returns Policy 

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm