Delivery & Returns Policy
Shipping Costs
For orders under £100.00 net value, a carriage charge of £15.00 applies for deliveries to mainland England, Wales, and Scotland. Standard next-day deliveries are made between 8am and 5pm, Monday to Friday. We can offer a timed delivery before 12pm at a fixed delivery rate of £22.50.
Courier
We use APC for all deliveries, and they require someone to be present at the address to sign for your order. If no one will be at the delivery address on the day of delivery, please use our special instructions box before proceeding to the checkout to specify your designated safe place where the driver can leave your order.
By choosing this option, you accept the responsibility for leaving your order without a signature and acknowledge the associated risks. Please note that we must be informed of your designated safe place before we ship your order, as we cannot update or change these instructions once the order has left our facility. Any changes requested after despatch may incur additional costs.
Location
We can only deliver in mainland England, Wales & Scotland. Certain areas in Scotland may take an additional day to arrive depending on the volume of parcels going to the nearby region.
Collections
Please allow up to 2 hours for us to check stock and process your order. If we are out of stock or encounter any issues, we will contact you as soon as possible. If you wish to use your own courier for collection and delivery, please email us the shipment reference, and let us know if you require confirmation of the order specifications (weight, dimensions, etc.).
Delivery Schedule
All stock items are despatched the same day provided the order is received before our cut-off times below:
- Monday to Thursday: Before 3pm
- Friday: Before 1pm
Back Orders
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Returns Policy
If you no longer require your order and the items have not been opened or used, we are happy to accept the goods back within 14 days. You would need to arrange delivery back to us at your cost.